We want you to be confident buying hardware from us. This policy explains how returns, exchanges, and DOA (dead-on-arrival) claims work for both individual parts and complete builds.
Individual parts (CPUs, GPUs, motherboards, RAM, storage, PSUs, cases, coolers)
You have 30 days from delivery to return an unused, uninstalled part for a refund or exchange. To qualify, the item must be in its original packaging with all accessories, manuals, and anti-static bags included, and show no physical damage, bent pins, or burn marks. Parts that have been installed, powered on, or removed from their anti-static packaging can only be returned as a defect claim, not a change-of-mind return.
Prebuilt and custom-configured PCs
Every prebuilt and every PC assembled through our configurator is tested before it ships. If it arrives dead-on-arrival or with a defect, contact us within 14 days of delivery for a free repair, replacement part, or full refund — your choice. Once a custom build has been assembled to your exact part selection, we can’t accept a change-of-mind return on the completed system, since it was built specifically to your configuration; individual unused parts from that order can still follow the standard 30-day policy above if they were never installed.
Operating system licenses and digital items
Windows and Linux license keys are non-refundable once the key has been revealed, delivered, or activated. If a purchased license key does not work, contact us and we’ll issue a replacement key at no cost.
Return shipping
If an item is defective, damaged in transit, or we shipped you the wrong part, we cover return shipping. For change-of-mind returns on eligible individual parts, return shipping is paid by the customer.
Refunds
Once we receive and inspect the returned item, we’ll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. You can also choose store credit instead, which is issued immediately.
Starting a return
Use the “Track my order” tab in the chat on this site to pull up your order, then reach out to us with your order number and the reason for the return. Our team will confirm eligibility and send you return instructions.